Delivery policy

Thank you for choosing FunnyFuzzy. We are committed to providing you and your pet with efficient and reliable delivery services. Here are detailed explanations regarding our order processing, delivery areas, shipping rates, and logistics delivery times.

1. Order Processing Time
   Processing period: All orders are generally processed and dispatched within 1 to 3 working days (excluding weekends and public holidays) after you complete the payment.

During promotions, holidays, or new product launches, the order volume may increase significantly, and the processing time may be extended by 2 to 4 working days. Please understand.

Information confirmation: Please carefully check your delivery address, contact number, and email when placing the order. If the package cannot be delivered, is delayed, or returned due to incorrect or incomplete address information, the relevant responsibility and additional shipping costs will be borne by the buyer.

Order Tracking
Logistics Tracking Number: Once your order is successfully dispatched, the system will automatically send a shipping confirmation email to your reserved email address, which contains your logistics tracking number (Tracking Number) and a query link.

Query Method: You can also log in to your FunnyFuzzy account at any time, click the corresponding order on the “My Orders” page, and view the latest logistics progress.

Update Delay: Please note that for international logistics packages, before they are scanned by customs or transfer centers, the logistics information may have a “unupdated” blank period of 2 to 4 days. This is a normal phenomenon. Please be patient and wait.

Customs Duties & Taxes
Tax Liability: For international orders, the product price usually does not include the import duties, value-added tax (VAT), or other taxes that may be levied in the destination country.

Clearance Cooperation: According to customs policies, the recipient (the buyer) may need to cooperate with the local customs to complete the clearance procedures and pay the corresponding taxes. We recommend that you understand the local customs policies before placing the order to avoid unexpected expenses. If the package is destroyed or returned by the customs due to refusal to pay taxes or refusal to cooperate with the clearance, FunnyFuzzy will not be responsible for a refund.

Delivery Issues & Lost Packages
Package Stagnation or Delivery Failure: If the logistics information shows that the delivery is unsuccessful or the package has been stuck at a certain node for a long time, please contact the local courier service provider or our customer service team promptly. We will assist you in communicating with the logistics company.

Sign-Off Precautions: Please check the outer packaging and the seal of the package in person when receiving it. If you find severe damage, deformation, or missing items on the outer packaging, please refuse to sign for it or take photos to preserve evidence (including the courier label), and contact our customer service team within 48 hours after receiving the package.

If you have any questions about this delivery policy or need further assistance, please feel free to contact us through our official customer service email or online customer service at any time.