Privacy Policy

Effective Date: September 1, 2026

Last Updated Date: September 1, 2026

Welcome to FunnyFuzzy (hereinafter referred to as “we”, “this website” or “our services”). We are fully aware of the significance of personal information to you and are committed to protecting your privacy and data security. This privacy policy is designed to explain to you how we collect, use, store, share and protect your personal information when you visit our website, purchase our products or use our related services.

Please read and understand this privacy policy carefully before providing us with personal information or using our services. Once you start using FunnyFuzzy’s services, it indicates that you have agreed to have us handle your relevant information in accordance with this policy.

I. Types of Information We Collect
To provide you with high-quality pet products and related services and continuously optimize your shopping experience, we will collect your information based on the principles of legality, fairness, and necessity. The main types include:

Information you voluntarily provide

Account and registration information: When you register an account on FunnyFuzzy, subscribe to our email or create a personal profile, you provide your name, email address, username and password.

Transaction and settlement information: When you purchase goods, you provide the recipient’s name, mailing address, phone number and payment information (such as credit card details, PayPal account, etc. Please note that payment card information is usually securely encrypted by our third-party payment processor and we do not retain your sensitive payment passwords in full).

Customer service and interaction information: When you contact our customer service team, participate in surveys, product reviews or social media interactions, you provide communication records, feedback and photos.

Information automatically collected while you use our services

Device and log information: Your device model, operating system version, unique device identifier, IP address, browser type and language, network connection status and access date and time.

Browsing and behavior information: Your click records on our website or application, search keywords, visited product pages, duration of stay and actions such as adding to the shopping cart or favorites.

Cookies and similar tracking technologies: We use cookies, web beacons (Web Beacons) and pixel tags to identify your browser, record your preferences (such as shopping cart status, language selection) and analyze website traffic.

Information from third parties

We may obtain your relevant information from cooperating third-party platforms (such as social media login, logistics service providers, payment institutions and marketing partners) in accordance with applicable laws and regulations to assist in order delivery or provide personalized recommendations.

II. How We Use Your Information
The information we collect and use is mainly for the following purposes:

Order processing and service provision: Handling your shopping orders, arranging packaging and logistics delivery, handling returns, exchanges and after-sales services.

Account management and maintenance: Creating and managing your account, verifying your identity, ensuring transaction security.

Customer support and communication: Responding to your inquiries, complaints or suggestions, sending transaction confirmations, order status updates and important service change notifications.

Personalized recommendations and marketing: With your consent, we will send you emails or push notifications about FunnyFuzzy’s latest products, promotional activities, discount offers and pet care information (You can always unsubscribe from marketing messages by clicking the “Cancel Subscription” link at the bottom of the email).

Product improvement and data analysis: Analyze website traffic and user behavior trends, evaluate the effectiveness of marketing activities, and thereby optimize our website design, improve product functions, and enhance user experience.

Security prevention and compliance: Detect, prevent, and investigate fraud, security vulnerabilities, and illegal activities, and comply with applicable laws, regulations, and regulatory requirements.

III. Information Sharing and Disclosure
We attach great importance to your information security and strictly abide by the restrictions on data sharing imposed by laws and regulations. Except for the following circumstances, we will not sell, rent, or illegally disclose your personal information:

Affiliated companies and service providers: To provide you with complete and smooth services, we may share your necessary information with trusted third-party service providers, including but not limited to:

Logistics distribution companies: To accurately deliver the pet products you purchase to your delivery address.

Payment processing institutions: To safely complete transaction settlements.

Technical and cloud service providers: To support our website hosting, data storage, and system maintenance.

Marketing and analysis partners: To assist us in precise marketing and website data analysis.

The above third parties are limited to performing specific tasks on our behalf and must strictly abide by confidentiality obligations.

Legal compliance and public safety: According to mandatory requirements of laws and regulations, court subpoenas, legal procedures, or requirements from government authorities, we may disclose your information to protect our rights, property, or safety, or to protect the safety of you and other members of the public.

Business reorganization: If FunnyFuzzy undergoes a merger, acquisition, asset sale, or reorganization, your personal information may be transferred as part of the transaction. We will ensure that affected users receive proper notification.

IV. International Data Transfers
As a global brand, FunnyFuzzy’s business may involve cross-border operations. This means that your personal information may be transferred to servers outside your country/region for storage and processing (for example, our servers or service providers may be located in countries with different data protection standards). In such cases, we will take contractual and technical security measures that comply with legal requirements to ensure that your personal information is protected to the same or even higher standards as in your local area.

V. Your Rights and Choices
According to applicable privacy laws, you have the following rights regarding your personal information:

Access and correction rights: You have the right to log in to your FunnyFuzzy account to view or modify your personal profile, delivery address, and preference settings.

Deletion rights: In certain circumstances (such as when the information is no longer needed or you withdraw your consent), you can request that we delete your personal account and related personal information.

Right to withdraw consent: For personal information processing that relies on your consent, you have the right to withdraw your consent (for example, to unsubscribe from marketing emails).

Right to refuse direct marketing: You can always choose to refuse to receive commercial promotional information from us.

If you wish to exercise the above rights or have any questions about the privacy policy, you can contact us through the contact information at the bottom of this policy.

VI. Data Security and Protection Measures
We have adopted technical, physical, and management security measures (including data encryption, access control, firewalls, and regular security audits) that meet industry standards to prevent unauthorized access, public disclosure, use, modification, damage, or loss of your personal information. Although we do our best to ensure data security, please understand that the internet environment is not 100% secure. We also recommend that you properly safeguard your account passwords.

VII. Privacy Protection for Minors
The website and products of FunnyFuzzy are mainly targeted at adults and pet lovers. We will not collect personal information of minors under the age of 14 (or the age determined as minors by local laws) without their knowledge. If you are a parent or guardian of a minor and discover that your child has provided us with personal information, please contact us promptly. We will take effective measures to delete the relevant data as soon as possible.

VIII. Privacy Policy Updates
To adapt to business development and changes in laws and regulations, we may update this privacy policy from time to time. Any significant changes will be published on the website in a prominent position, along with the updated version and the “Update Date”. We recommend that you regularly review this policy to understand our latest privacy protection practices.

IX. Contact Us
If you have any questions, comments, suggestions or complaints about this privacy policy, or if you wish to exercise your personal data rights, please feel free to contact us through the following methods:

Company Name: FunnyFuzzy Customer Privacy Protection Team

Official Website: [https://funnyfuzzy.com]

Email: support@funnyfuzzy.com